Returns & Exchanges

At DAVIDsTEA, we want you to love your tea as much as we do, which is why we offer a 30-day return policy on most accessories and unopened tea products. Please note that for safety reasons, we cannot accept returns on opened tea or consumables unless there is a quality issue.

1

Check Eligibility

Ensure your item is in its original packaging, unopened, and within 30 days of the purchase date to qualify for a full refund.

2

Initiate Your Return

Log into your account to access your order history or use our online Guest Return portal to generate a prepaid shipping label.

3

Pack and Ship

Carefully pack your items with the original packing slip and drop off your package at any authorized carrier location using the provided label.

4

Receive Your Refund

Once our tea experts receive and inspect your return, your refund will be processed back to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing